Trust & Safety

Message from the Founders:

Hello, I'm Tom, founder of HousingPanda. My journey to creating HousingPanda started with a personal experience—one that I wouldn't want any other student or young professional to go through. I was scammed on my first apartment rental in NYC, which not only cost me financially but also left me feeling vulnerable and helpless on my first day in a new city. This incident was the catalyst for HousingPanda. Our mission is clear: to establish a trustworthy housing platform especially for students and young professionals, ensuring support and safety in every interaction. We are here to solve problems, protect your payments, and ensure that every listing is genuine and every transaction is secure.


Trust and Safety at HousingPanda:


Authenticity and Trust

At HousingPanda, authenticity is not just a value; it’s the cornerstone of our community. We ensure that all listings are verified for accuracy and honesty in representation. Users must provide real names and accurate details about their accommodations.

  • Misrepresentation: Providing misleading information about yourself or your listing is strictly prohibited.
  • Profile Integrity: Duplication of accounts or falsifying information undermines our community's trust and is not allowed.

No Scams and Payment Protection

Our platform is designed to prevent scams and provide secure payment solutions. We enforce strict measures to detect and prevent fraudulent activities.

  • Secure Transactions: All payments must be processed through HousingPanda to ensure that both the host and the guest are protected.
  • Anti-Scam Measures: We actively monitor for suspicious activities and swiftly take action against any deceptive practices.
  • Education: The best protection against a scammer are well-educated people. Renting or subletting your apartment can ultimately be very simple, if you know the right steps and measures needed to ensure a safe interaction. Remember; Trust, but Verify.


Payment Guarantees

Ensuring financial security is vital for both hosts and guests.

  • Host Payment Guarantee: Hosts are assured timely payments post guest check-in, safeguarding them against cancellations and no-shows.
  • Guest Payment Protection: Guests are protected from fraudulent listings and can receive refunds for services not rendered as described.


Solving User Problems

Our commitment extends beyond mere transactions. We are dedicated to resolving any issues our users might face effectively and empathetically.

  • Responsive Support: Our support team is available around the clock to help resolve any issues promptly.
  • Resolution Center: A dedicated portal for dispute resolution ensures fair and swift handling of any conflicts or concerns.


Safety and Security

Ensuring the safety of our community is paramount. We implement various measures to maintain a secure environment.

  • Verification Processes: Both hosts and guests undergo thorough identity checks to enhance security.
  • Emergency Services: Quick access to local emergency services and safety tips are provided within the platform.


Community Respect and Fairness

HousingPanda promotes an inclusive and respectful environment. Discrimination or harassment of any kind will not be tolerated.

  • Inclusivity: We stand firm against discrimination—every member of our community deserves respect, regardless of background.
  • Community Guidelines: Clear guidelines promote fairness and respect among all users.